We maintain an open line of communication with families in a variety of ways. We provide daily updates through our parent communication app. Each day, you’ll receive notes or photos about activities your child participated in, what they ate, how they napped, and any cute or important moments from the day. We also send home monthly calendars and bi-monthly newsletters that highlight upcoming curriculum themes, events, and tips for extending learning at home. Additionally, we schedule parent-teacher conferences twice a year to formally discuss your child’s development, share portfolio binders, and set goals together. Of course, you don’t have to wait for a conference to talk to us – our teachers are available for quick chats at drop-off/pick-up, or we can arrange a meeting anytime you have questions.You’ll always know how your child is doing, what they’re learning, and how you can reinforce their growth at home, creating a strong home-school connection.

Absolutely! We welcome parent involvement and love partnering with families. Parents can volunteer in many ways — for instance, you might come in to read a story to the class, help with a special art project, or chaperone on a field trip. We also host fun family gatherings (like seasonal events, picnics, or little performances) where parents, siblings, and grandparents are invited to join in. Your participation not only delights the children (they’re so proud to show off for Mom or Dad!) but also helps build a warm, community feeling in our school. We understand not every parent’s schedule allows for volunteering, so there’s no pressure, but if you’re interested in helping out or sharing a special skill (like playing an instrument or speaking about your culture), we’ll gladly find an opportunity to include you in our activities.

We use positive guidance techniques to help children learn right from wrong in a caring way. Our teachers set clear, age-appropriate rules and gently remind children of these expectations. When misbehavior happens, we focus on teaching instead of punishing – for example, using redirection to a different activity or calmly explaining why certain behaviors (like hitting or throwing) are not okay. We never use physical punishment or yelling. Instead, we consistently guide children toward better choices, helping them understand feelings and learn from their mistakes in a safe, supportive environment.

Our teachers employ peaceful conflict resolution strategies suitable for young children. When two children disagree over a toy or activity, a teacher will step in calmly to help them talk through the problem. We 

encourage children to use their words to express feelings (“I don’t like it when...”) and to listen to each other. The teacher might suggest solutions such as taking turns or finding a similar toy, guiding the kids to a compromise. Afterward, we often have the children make amends (like saying sorry or giving a high-five) so they learn empathy and how to resolve conflicts kindly. This approach helps children build important social skills in a positive way.

We understand that young children are still learning to manage big feelings, so we coach them through emotions with patience. If a child gets upset or has a tantrum, our first step is to ensure they are safe and offer comfort – a gentle hug or a quiet space to cool down. Teachers help children name their feelings (“It looks like you’re feeling angry or sad”) and teach simple calming techniques, like taking deep breaths or counting to ten. We also have cozy areas in our classrooms (sometimes called a “calm-down corner”) with soft pillows or books about feelings, where children can go to relax under supervision. Through consistent reassurance and

practice, children gradually learn to recognize their emotions and calm themselves with the strategies we’ve taught, building their emotional regulation skills over time.

We view challenging behaviors as opportunities to guide and support, not punish. If a child bites or hits, our staff responds immediately but calmly: we check on and comfort the child who was hurt, and then explain to the child who bit that biting hurts. The child might be briefly brought to a cozy area for a moment to cool down (not as a punishment, but just to reset), and then we redirect them to an appropriate activity. For ongoing behaviors (such as frequent biting or tantrums), our team will partner with you to create a consistent approach. We may set up a behavior plan that uses positive reinforcement for good behavior, and we’ll keep you informed with daily notes or chats. Together, we work on the underlying cause – for example, teaching a child who bites to use words or sign language if they’re frustrated, or adjusting the classroom routine if a child is having tantrums due to transitions. Our goal is to understand the child’s needs and help them improve over time with lots of patience, consistency, and encouragement. Parents are always notified of any serious incidents, and we welcome your input so we can handle the situation in a way that aligns with your child’s needs at home, too.

Yes, we deeply value parents’ input and strive to include families in our program decisions. We have an open-door policy with our director – you’re encouraged to share ideas or concerns any time. In addition, we host periodic Parent Nights where we discuss what’s happening at the center and welcome your questions or suggestions. This collaboration ensures that parents have a voice and that our policies and curriculum reflect the needs and values of our community. Your perspectives help us continuously improve, and we truly see our relationship with families as a partnership.

Yes, parents are welcome to visit! We have an open-door policy for parents because we believe transparency and trust are paramount. You can drop in to observe your child or join us for a part of the day – for example, some parents like to come for morning circle time or lunch once in a while. For security, we do ask all visitors (even Mom or Dad) to sign in on our Visitor’s Log and we appreciate a quick heads-up to the teacher or director if you plan to visit, just so we can minimize disruption to the class routine. Children love showing their parents what they’re doing at school, and we’re happy to accommodate visits. If your child is still adjusting and might get upset when you leave after a visit, we can work together on a plan (like keeping visits short at first or during times your child is most comfortable). Overall, you should always feel comfortable stopping by to see your little one in action and to be a part of our day.

Yes, our school is inclusive of all abilities – we believe every child deserves to learn and play alongside peers. If your child has a special need or requires extra support, we will work closely with you to understand those needs and create a plan that ensures they can participate fully. This might include making reasonable adaptations to activities, using specialized equipment (if needed and available), or providing one-on-one assistance during challenging times of the day. Our staff is trained to be patient and creative in supporting different learning styles and developmental paces. We also collaborate with any outside specialists (like speech or occupational therapists) who may work with your child – with your permission, therapists can even visit during the day or consult with our teachers so we’re all on the same page. Our goal is for your child to feel welcome, safe, and successful here. We’ve seen that typically developing children also benefit from an inclusive classroom as it teaches empathy and respect. Rest assured, we celebrate each child’s unique strengths and will do everything we can to help your little one thrive in our program.

We are proud to be a community that celebrates diversity, and we make inclusion a daily practice. In our classrooms, you’ll see books, posters, and activities that celebrate various cultures and languages so every child sees their background represented. We encourage children to share about their family traditions, and we happily incorporate songs, stories, or holiday celebrations from different cultures (for example, celebrating Lunar New Year, Diwali, Black History Month, Hispanic Heritage, etc., alongside mainstream holidays). For children who are dual-language learners or still learning English, our teachers use supportive strategies like visual aids, gestures, and simple key words in the child’s home language to help them understand and communicate. We might learn to say “hello” and “thank you” in each family’s language – the kids love teaching us! By respecting home languages and customs, we ensure that language

differences are never a barrier to participation or friendship. Overall, we foster an environment of respect and curiosity: we teach all the kids that everyone is different in some ways and the same in others, and that those differences (in skin color, language, food, etc.) are something to appreciate. This way, every child and family, no matter their background, feels that they truly belong in our school community.

We consider our school community a support system for the whole family, not just a place for children. We regularly provide parenting resources to help you at home. For example, we send out a bi-monthly newsletter so that parents are included in the learning process. If you ever have a question or could use some advice (big or small), our teachers and director are always available for a chat. Many of us are experienced educators (and parents ourselves), so we’re happy to share techniques that work in the classroom or ideas to try at home. By offering these resources and open communication, we aim to empower and reassure parents in their important role.

Yes, we love to support our families with educational workshops and events throughout the year. A few times annually, we host parent workshops on popular topics. In the past, we’ve done sessions on things like “Speech and Language Development,” “Toddler Nutrition and Picky Eating,” and “Postpartum Pelvic Floor 101” These workshops are mainly led by outside experts (like a pediatric nutritionist or child psychologist). The format is casual and welcoming – we usually hold them in the evening on Zoom, and there’s always time for Q&A and parent discussion. It’s also a great way to meet other parents who are going through similar stages with their kids. We’ll announce upcoming workshops via email and flyers in advance so you can plan to attend if the topic interests you. All are optional, of course, but many parents find them really helpful and enjoyable. By providing these learning opportunities, we aim to equip you with knowledge and tools that complement what we do here with your child, creating a consistent approach between home and school.

Absolutely. We are well-connected with community resources and are happy to provide referrals when families need extra support. If you or our teachers ever have concerns about your child’s development (for example, speech delays or behavioral challenges), we can guide you through the process of accessing 

early intervention programs or evaluations. Likewise, if your family is going through a challenging time (such as a divorce, a new baby, or any stress at home) and you feel you could use some support, please let us know. We can connect you with family counselors or support organizations that specialize in helping young children and parents through transitions or difficulties. We have also worked with several trusted professionals over the years – from speech and occupational therapists to child psychologists – and can share recommendations that have helped other children in our care. Our role goes beyond the classroom: we truly want to partner with you in supporting your child’s well-being in all aspects. Any discussions about concerns or referrals are kept confidential and handled with sensitivity. Remember, you’re not alone – we’re here to help connect you to whatever support you might need.

We believe a great school is like an extended family, and we strive to build a strong community among our families. To help parents get to know each other, we organize family social events (outside of class time) such as potluck dinners, weekend playdates at a park, or our annual Family Days where we may plan a group trip to a local zoo or aquarium. These relaxed gatherings let families chat, share experiences, and build friendships while the kids play together. In addition, we share information about community events – like library story hours, parenting support groups, or child-friendly happenings in town – so our families can take advantage of local resources together. Our staff actively facilitates introductions and inclusive conversations during pickup times or events. Many families have told us that the friendships they made here were an unexpected and wonderful bonus of joining our school. We’re proud to foster a welcoming, supportive community where everyone feels connected.